Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you will find answers to the most common questions about our educational materials, access passes, and delivery process. If you can’t find what you are looking for, feel free to contact us.
💳 Membership & Access Passes
Q1: What membership options do you offer?
We offer three flexible, time-limited Access Passes that grant you full access to our premium educational content and teaching materials:
- 90-Day Access Pass
- 185-Day Access Pass
- 375-Day Access Pass
Q2: Will I be automatically charged when my pass expires?
No. Our system DOES NOT automatically renew subscriptions. All purchases are strictly one-time payments. You will never be billed unexpectedly.
Q3: What happens exactly on the expiration date?
Your premium access will automatically stop immediately after the final day of your 90, 185, or 375-day period. To continue using our premium resources, you will need to manually purchase a new Access Pass.
Code Delivery & Activation
Q4: How do I receive my Access Pass after purchasing?
Once your payment is successful, our system will automatically send an Access Pass serial number (activation code) to the email address you provided during checkout. You can then use this code to activate your premium service.
Q5: What should I do if I didn't receive the email with my serial number?
If you haven’t received the confirmation email within 10–15 minutes after purchasing, please follow these steps:
- Check your Spam/Junk folder: Sometimes automated emails are mistakenly filtered by email providers.
- Contact Support for help: If it is not in your spam folder, don’t worry! Simply send an email to our customer support at services@mozzavision.click. Provide your order details (such as your payment name or transaction time), and our team will manually retrieve and send the serial number to you as soon as possible.
📥 Downloading & Using Materials
Q6: Can I share my Access Pass or account with others?
No. Your account and Access Pass are for individual use only. Sharing your credentials or serial number with other teachers or third parties violates our Terms of Service and may lead to account suspension without a refund.
Q7: What is your refund policy?
Due to the digital and instantly downloadable nature of our educational resources, all sales are final and we cannot issue refunds. We highly encourage you to browse our free samples before purchasing a pass.
📞 Still Need Help?
If you have any other questions regarding your account, payments, or resources, please reach out to us:
- Email Support: services@mozzavision.click
- Please include your registered email or order number in your message so we can assist you faster!